FAQ

1. Order Processing Time
- Q: How long does order processing take?
- A: Orders are typically processed within 1 to 3 days before shipping, excluding weekends and holidays. During holiday seasons, processing times may extend up to 7 days.

2. Shipping Duration
- Q: What is the estimated shipping time?
- A: For U.S. orders, we use USPS for shipping, while international orders are fulfilled from various locations.
- Transit Times:
- To the United States: 5 - 15 business days
- International destinations: 10 - 20 business days
- Please be aware that certain factors, such as natural disasters, holidays, and adverse weather, can cause shipping delays. While we aim for timely delivery, we cannot guarantee exact delivery times, as shipping delays are the responsibility of the carrier.

3. Tracking Information
- Q: Will I receive a tracking number?
- A: Our products may be shipped from different global fulfillment centers, and we do not provide individual tracking. However, rest assured that we fully insure all packages, and any missing items will be reshipped to you free of charge.

4. Courier Selection
- Q: What courier will be used for delivery?
- A: The choice of courier service depends on our fulfillment center and the product's origin. As we source products from various countries to offer competitive prices, courier services may vary. While we may not have exclusive agreements with couriers for cost-effectiveness, we prioritize ensuring your package's safe delivery, including insurance against loss.

5. Missing Items in Multi-Item Orders
- Q: I ordered multiple items but received only one. Why?
- A: To minimize costs for our customers, multiple items may be shipped in separate packages. Please allow some time for all your ordered items to reach you.

6. Customs and Tariffs
- Q: Do I need to pay tariffs or custom taxes on the products?
- A: Prices on your receipt may differ from your order, but this is a proactive measure. Our fulfillment center often marks items with low values or as gifts to prevent the imposition of tariffs or custom import duties, which can be costly in some countries.

7. Confirmation Email
- Q: I placed an order but didn't receive a confirmation email. What should I do?
- A: Ensure your email address is correct when placing an order. Check your spam folder for the confirmation email. If you still haven't received it, please contact our support team at contactus@ikervo.com.

8. Unavailable During Delivery
- Q: What if I am not home during the delivery?
-A: Anyone at your delivery address can receive the package. If no one is home, the postman will leave a collection slip, and you can pick up your parcel at the nearest post office.

9. Changing Orders or Addresses
- Q: Can I change my order or address?
- A: We strongly advise double-checking sizes and addresses before placing your order. However, if you need to make changes, contact us at contactus@ikervo.com as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped from our fulfillment center. In such cases, you can return the item to the nearest Regional Warehouse for correction. Please contact us to locate the nearest Regional Warehouse in your country.

10. Additional Questions
- Q: I have a question about my order or your store that's not answered here. How can I contact you?
- A: For any further inquiries, please reach out to us at contactus@ikervo.com, and we'll respond promptly. Your satisfaction is important to us, and we're here to assist you.